When we prompt you, please click the link below so we can remotely control your computer…

Enable remote access

Remote Support FAQs

How much do you charge to help me remotely?
Details of all of our fees, including remote support, are available here.
I have no internet connection. Can you still remote?

No. We would need you to have an operational internet connection in order to remotely control your computer.

Is this a safe and secure process?

The remote support software we use is known to be the best in the business and is considered completely safe. We cannot remotely control your computer without you responding to the prompts at your side. We cannot and will not remotely control your computer without you being there throughout the process.